Shipping Policy

Last updated: 24 August 2026

Thank you for shopping with Perfumes Off. This policy explains how we process and deliver orders.

Order processing

Orders are normally processed within 1–2 business days.
Orders placed on weekends or UK public holidays are normally processed on the next working day.
When your order is dispatched, we will send a confirmation email with tracking information where available.

United Kingdom delivery

Standard delivery cost: Free on UK orders.
Estimated delivery: Usually within 3 working days after dispatch. Remote postcodes may take longer.
Carrier: An approved UK service, such as Royal Mail or Evri, selected according to the parcel and destination.

Delivery estimates are not guarantees unless a specifically guaranteed service is offered at checkout. If we expect a material delay, we will contact you. Unless otherwise agreed, goods will be delivered within 30 days of the order.

International delivery

International delivery is available only to destinations and through services shown as available at checkout. Perfume may be regulated as a restricted or dangerous good because of its alcohol content, so we use only carrier services and routes authorised for the product and destination. We may be unable to dispatch certain fragrances, sizes or aerosol products internationally.

International delivery charges and estimated times are displayed at checkout. Customs checks may cause delays. Unless stated as duties paid, the recipient is responsible for any import duty, tax or customs charge imposed by the destination country.

Tracking and delivery issues

Tracking can take up to 24 hours to update after dispatch. If your tracking has not updated, or an order has not arrived within the estimated period, email support@perfumeoff.co.uk with your order number.

Address accuracy

Please check your delivery address before placing the order. Contact us promptly if a correction is needed. We cannot guarantee changes after dispatch. Additional delivery costs caused by an incorrect or incomplete address may be charged where legally permitted.

Damaged parcels

If a parcel arrives damaged, retain the packaging and contact us promptly with your order number and clear photographs. Your statutory rights are not affected.