Refund and Returns Policy

Last updated: 24 August 2026

We want you to shop with confidence. This policy explains your cancellation, return and refund rights. It does not affect your statutory rights under UK consumer law.

Change-of-mind cancellation

For most goods bought online, you may cancel without giving a reason by notifying us within 14 days after the day you receive the goods. After notifying us, you must return the goods within a further 14 days.

To cancel, email support@perfumeoff.co.uk with your order number and a clear statement that you wish to cancel. You may use your own wording.

Condition of returned goods

Please handle goods only as you reasonably would in a shop. Items should be returned with their original packaging, accessories and labels where possible. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Where the statutory health-protection or hygiene exception lawfully applies, sealed goods are not eligible for change-of-mind cancellation once their seal has been broken. This does not restrict your rights where an item is faulty, damaged, not as described or incorrect.

Faulty, damaged, incorrect or not-as-described goods

If an item arrives damaged, faulty, incorrect or not as described, contact support@perfumeoff.co.uk as soon as possible with your order number and, where helpful, clear photos. We will provide an appropriate remedy under UK consumer law, which may include a replacement, repair, price reduction or refund. We will cover reasonable return costs where the goods are faulty or incorrect.

How to return an item

Email support@perfumeoff.co.uk with your order number and reason for the return.
Wait for return instructions and the confirmed return address.
Pack the item securely and include your order details.
Use a tracked service and keep proof of postage until the return is completed.

Return address: ASMAT MART LIMITED, 33 Ashwood Road, Nuneaton, England, CV10 9AZ

For a change-of-mind return, you are responsible for the direct return postage cost unless we agree otherwise. Do not send a return to an address shown on an old website page or parcel without first obtaining the current return instructions.

Refund timing and method

For a valid cancellation, we will refund the price paid and the cost of our least expensive standard delivery option. Extra delivery charges for an upgraded service are not refundable. We may withhold the refund until we receive the goods or you provide evidence of return, whichever is earlier.

Refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or acceptable evidence that they were sent back. We will normally refund the original payment method. Your bank or payment provider may take additional time to display the credit.

Exchanges and order changes

If you need a different item, the quickest option is usually to return the original order and place a new order. Contact us promptly if you need to change or cancel an order before dispatch; we cannot guarantee changes after processing has begun.